Qantas logo Viva Holidays logo

Contact Qantas Holidays and Viva! Holidays

Index

24/7 Emergency Customer Care Service
Reservations Sales
Groups Travel
Online Booking
Customer Relations
Refunds
Payments
Sales

24/7 Emergency Customer Care Service

For customers who have already departed.
Refer to our FAQ for full information about this service.

RESERVATIONS SALES

Level 7, 197-201 Coward Street
Mascot  NSW  2020

Ground Floor, 2-6 Railway Parade
Camberwell VIC 3124

Level 7,  167 St Georges Terrace
Perth WA 6000

Qantas Holidays and Viva! Holidays Reservations Sales Operating Hours

Monday – Friday:  8.30am - 8.00pm AEST
                               8.30am - 9.00pm AEDST
Saturday:               9.00am - 5.00pm AEST
Sunday:                 9.30am - 5.00pm AEST

Telephone: 13 27 87
Fax:            1300 13 14 15

TEAM PACIFIC - pacificres@qantasholidays.com.au
Like the Pacific we are a team that enjoys good times, fun and sun! Although one of the younger teams our travel experience spans from Columbia to Cook Islands and we are your people when you want to talk bures, mekes, surfing tours, hula lessons - let us help build your customers perfect Pacific getaway!
Meet Team Pacific if you would like to know more about each of us.

TEAM AUSTRALIA - australiares@qantasholidays.com.au
Our team is made up of people from around the globe, but we all have a passion for this Great Southern Land. If you clients want to sip Merlot in Margaret River, Swim with Seals on the Eyre Peninsula or do some Glamping in the Kimberley then call us to make it happen!
Meet Team Australia
if you would like to know more about each of us.

TEAM PREMIUM - premiumagents@qantasholidays.com.au
There is 220 years of industry and travel experience in our team! We have passion to provide exceptional service and to share our vast knowledge, providing you and your customers the best possible holiday experiences!
Meet Team Premium if you would like to know more about each of us.

TEAM AMERICA - americares@qantasholidays.com.au
Some of us have worked in the USA, some of us cannot get enough Disney in our lives, and some of us love the great value shopping and bargains in the Americas.  If we can help create a once in a lifetime experience for your clients give us a call!
Meet Team America
if you would like to know more about each of us.

TEAM ASIA - asiares@qantasholidays.com.au
Hong Kong or Hoi-An? Shanghai or Singapore? If you need a hand in creating an exciting Asian experience for your clients please all us – from all the joint travel experiences in our team we have Asia covered!
Meet Team Asia if you would like to know more about each of us.

Back to the top ↑

GROUPS TRAVEL

Operating Hours:  Monday – Friday  9.00am – 7.00pm AEST
                                                            10.00am – 8.00pm AEDST

GROUPS TEAM - groups@qantasholidays.com.au
Does your group look for Segway tours of the Yarra Valley, or want to experience Swimming with Dolphins in Hawaii mixing time between the conference room , ballroom and swimming pool?
We are your team to navigate you and your group smoothly to a successful trip filled with great memories.
Meet Groups Team if you would like to know more about each of us.

TEAM EUROPE & RAIL - europeres@qantasholidays.com.au & info@railtickets.com.au
We are a great mix of youth and experience so leave it to us to find you a hotel in Hamburg, a car in the Cote D’Azur, or a train from Turin to Toledo, maybe a luxury experience through the Rockies or South Africa.
Meet Team Europe & Rail if you would like to know more about each of us.

ONLINE BOOKING TEAM

ReadyRooms for Agents - rragents@readyrooms.com.au
Our online solution is ReadyRooms. Click away to create a fabulous online holiday. Contact our RRFA team for support.

E-Commerce Team - netsupport@qantasholidays.com.au  (easyway enquiries)
Need help online with easyway or anything on-line with Qantas Holidays & Viva!, contact our ecommerce team to help you out.
Our team is ready to assist you creating your clients dreams with a click of a mouse.
Meet Team Online
if you would like to know more about each of us.

CUSTOMER RELATIONS

Street Address:  Customer Relations Qantas Holidays
Level 7, 197-201 Coward Street
Mascot  NSW  2020
Australia

Customer Relations - qhcustomerrelations@qantasholidays.com.au
Not everything goes according to plan, so if your client returns, contact our team at Customer Relations.

REFUNDS
E- mail: refunds@qantasholidays.com.au
Street Address:  Refunds Qantas Holidays
PO Box 7419, Alexandria  NSW  2015
Australia

PAYMENTS
E-Mail:  payments@qantasholidays.com.au
Street Address:  Payments Qantas Holidays
PO Box 7419, Alexandria  NSW  2015
Australia

SALES
Operating Hours: Monday - Friday 9.00am – 5.00pm
Email: insidesales@qantasholidays.com.au
Phone: 1300 277 550

Meet the Sales Team
if you would like to know more about each of us.

Back to the top ↑